Payment Policy

PAY WITH CREDIT/DEBIT CARD

The credit card companies namely VISA, MASTERCARD, and MAESTRO are the most commonly used credit cards on this website. Do not worry if your credit card company is not listed, we encourage you to go ahead and make the purchase.

Please note that HANDCRAFT Online Store does not collect your credit/debit card number or personal information when you make payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.

PAY WITH PAYMENT GATEWAY

When you place an order with the Payment Gateway, you will be redirected to the Payment Gateway page, where you can confirm your payment by logging in with your payment details.

“COUPON CODE”

You can apply coupons to your order at checkout. Once you’ve entered your coupon code, click “apply” and the discount will automatically adjust your order total.

NOTES:

  • Please make sure that you enter the coupon code exactly as you received it, with no space before, within, or after it. To avoid errors, we recommend you to copy/paste the promotional code you received.
  • Coupons cannot be combined. You can only use one coupon code per order.
  • Coupons are subject to offer terms. This does exclude some items on our website which are not eligible for coupon discounts.

If you are concerned about whether buying in our online shop is secure, please be assured that we use systems and software to protect your purchase.

For your security, your billing name, address and phone number must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

PAYMENT SECURITY

We take security very seriously, so your personal details will be protected. We use the industry standard encryption protocol known as Secure Socket layer (SSL) and other reasonable measures to protect your information from unauthorized use or disclosure. All the confidential data like payment information is encrypted and transmitted through a secure channel using SSL encryption.

Should any unauthorized charges show up on your credit card as a result of shopping with handcraftonline.com, you must alert your credit card provider immediately and in accordance with your credit card’s reporting rules and procedures. 

Please note that we’ll never ask a customer to confirm any account or credit card details via email. If you receive an email claiming to be from HANDCRAFT Online Store and asking you to do so, do NOT respond and please contact us immediately.

MASTERCARD SECURECODE

The 3D Secure technology is designed to reduce the possibility of fraudulent card use by authenticating the cardholder at the actual time of the transaction and subsequently protect him or her against unauthorised use of the card. MasterCard SecureCode authentication requires the cardholder to register their card on the card issuer’s website to take advantage of this service.

If you are registered, at the time of payment, a screen from your card issuer will prompt you to enter the unique personal code that you have registered with them. The card issuer then validates your personal code and approves the transaction.

If you are not registered, but the bank that issued your MasterCard supports SecureCode, you may be prompted to sign up for MasterCard SecureCode as you check out.

VERIFIED BY VISA

The 3D Secure technology is designed to reduce the possibility of fraudulent card use by authenticating the cardholder at the actual time of the transaction and subsequently protect him or her against unauthorized use of the card. Verified by Visa (VbV) authentication requires the cardholder to register their card on the card issuer’s website to take advantage of this service.

If you are registered, at the time of payment, a screen from your card issuer will prompt you to enter the unique personal code that you have registered with them. The card issuer then validates your personal code and approves the transaction.

If you are not registered, but the bank that issued your Visa card supports VbV, you may be prompted to enter your password or to sign up for VbV as you check out.

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