Frequently Asked Questions (FAQ)

Here are the commonly asked queries regarding HANDCRAFT Online Store.

After adding products in your cart, you can go to the Checkout page. Mark the option “Ship to a different address” in the page and fill their details carefully. We will deliver your order to the mentioned address!

You will get FREE Shipping on all domestic orders valued above INR 599.

As HANDCRAFT Online Store is a wholesale shop so we don’t provide gift packaging to prevent the extra charges on your purchase.

Our products are dispatched within 48 hours or 2 business days after you place your order.

To return a product, first, you need to contact us then you have to keep the order ready for pickup. You need to pack and seal the product properly before our delivery executive will reach your address to pick up the order.

We support the idea of cashless payments, so you can pay through an online mode of payment. In case you still want to opt for COD, please contact us.

Being a wholesale shop, currently, we dispatch products PAN India and are not available for export deliveries.

Once we dispatch your order, you’ll receive a tracking number with a link where you can check the status of your product.

Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a cancellation fee of 100 INR to cover restocking fees.

If you apply for a refund or replacement, we would charge INR 100 to cover restocking fees. Once you place a return request for your order, you can get a replacement or refund as per availability. Also, a refund will only be initiated after we receive the product back.